At DWP, our customers are our top priority and we understand that it is very essential that customers are always catered on 24x7 basis. With a clear vision to help our clients attain 100% customer satisfaction, DWP offers 24x7 product support services.
Product Support provided by DWP ensures problem resolution for software product companies. These include installation and product support, up & running support, troubleshooting and usage support.
The demand from simple to complex technology products has altered expectations. We provide customized and various levels of technical support for businesses and consumers. Our extended service also includes product information requiring specialist knowledge and complex issues management. Support is also provided for escalation and high end queries.
Our product testing services are carefully planned in each phase and are monitored at each testing level. Testing activities are governed through structured processes by following necessary guidelines, test cases, procedures and plans like:
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Trouble shooting support |
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Installation support |
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Software usage and problems |
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Application and desktop related queries |
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Internet related queries |
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Connectivity related problems |
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Computer hardware queries |
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Product related services |
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Product upgrading & accessories |
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Up selling support |
DWP has successfully transitioned few product support projects to offshore, without falling short on project metrics. We create a pre-product module involving the client's team in order to provide orientation to the client on different methodologies.
Having an experienced and trained technical manpower we ensure a timely, reliable, and cost-efficient assistance to our clients round the clock. The technical support services include customer service, product feature/services support and troubleshooting. These services are provided through Telephone, Email & Web Chatting.
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