Industry studies show that this regular maintenance activity takes up lot of time and resources of the in-house IT team. The fact is that when the maintenance is handled with in-house staff, it leaves them very little time to develop new applications that are essential for their business to stay competitive. Outsourcing of Application installation and maintenance is a smart management practice.
DWP customers leverage our services to deliver cost effective application maintenance support and customization services to their clients.
DWP’s Application Maintenance services not only allow clients to focus on their core business, but also deliver substantial cost reductions, which is so critical in competitive market conditions. We provide year round, 24x7 support allowing systems to run in support of today's real-time business environments.
DWP’s on-site, off-shore & Hybrid delivery models have come to be regarded by our clients as the best model for continued success and delivery of value. With our onsite team forming the bridge between our offshore team and your in-house staff, we deliver the best of the both worlds – cost savings from offshore and timely responsiveness and accountability from our onsite presence.
DWP has perfected a Phased Transfer approach for assuming maintenance responsibilities on your applications. Each phase of the transfer process has well defined entry-exit criteria. The beauty of this methodology is that it offers flexibility within a formal framework. DWP has been able to carry out short cycle-time production fixes as well as large functional enhancements with assured service levels and quality. We strongly believe in continuous process improvement. As a part of that, we gather several performance metrics for process measurements to help refine process constantly and offer better service to our customers. DWP owns a world-class Infrastructure of Onshore & offshore facilities.
| DWP Installation and Application Maintenance capabilities include: |
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Installation of our customer software at various client sites |
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Bug fixes, user support, and other essential ongoing maintenance |
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Client customization |
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Documentation |
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Root-Cause Analysis |
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Enhancements |
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Re-Engineering & Porting |
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Testing |
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Release Management |
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