Product Maintenance
DWP helps software product companies meet the challenge of product maintenance with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels. With teams staffed across USA and Offshore Software development centers in India, DWP serves as an extension of a client's development/maintenance team, or provide turn-key, round-the-clock support services.
DWP strives to develop a comprehensive understanding of your product's life-cycle, its advantages and most importantly its drawbacks. DWP is well equipped to provide software product maintenance services for software products. Our Global service delivery model and infrastructure are geared to provide onsite and an offshore product maintenance services.
Our services include product up-gradations & enhancements, new version releases and technical support for resolving issues encountered by users. We use a robust bug tracking and resolution process and have a specialized testing team for supporting these services.
DWP provides the following types of software product maintenance services
- Original development tools and the documents are no longer supported or available and this makes the analysis phase very difficult
- API structural changes
- Changes and new releases of Operating Systems
Differences in approach of dealing the problems in the two operating systems
- GUI library changes
- Functionality Coverage
- Native Look & Feel
- Extensibility
- Attaining and improving basic performance
DWP provides an accurate and timely inventory of all impacted applications; define porting issues by count and severity. DWP will outline the delivery plan and a cost model to complete the development. DWP strives to develop a comprehensive understanding of your product's life-cycle, its advantages and most importantly its drawbacks. DWP is well equipped to provide software product maintenance services for software products. Our Global service delivery model and infrastructure are geared to provide onsite and an offshore product maintenance services.
The following are the key steps that we follow at DWP
|
Installation
and Customization |
Installation and customization as per the client environment. |
| Corrective Maintenance | This is done to resolve the corrective, incidental issues and errors. |
| Preventive Maintenance | This is based on futuristic approach in we plan and implement an action to evade future problems based upon past incidents, anticipation and feedback |
| Adaptive Maintenance | Some adoptions are made to the application as a result of external factors. |
| Perfective Maintenance | This is done to carry out functional modifications. |
