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Oracle Managed Services

Oracle Managed Services (E-Business Suite)

We are Oracle specialists. DWP has the expertise to provide 24 x 7 support for your database, applications, systems and network infrastructure in an onsite/offshore model. We have a track record of consistently exceeding Service Level Agreements with our customers. Customers find that they can reduce their software and infrastructure maintenance costs by one-half to two-thirds by utilizing our application management services for maintenance of their Oracle products.

Why Choose DW Practice

As enterprises face the need to rapidly respond to customer requirements and competitive issues, enterprise applications come under increasing pressure to support the business and deliver value. Complex integrated application portfolios, high maintenance costs, and scarce support skills can distract attention from your core business issues.

Oracle Application Functional Support

  • Assessment of new functional process additions/modifications and impact
  • Functional enhancements and workarounds (addition of functionality or modifications to existing enhancements)
  • Implementation of new Oracle E-Business Suite features and modules
  • Impact analysis and validation of patches
  • Functional TAR resolution and management, including follow up with Oracle Functional support during period-end processing
  • Functional support during payroll cycles
  • Functional testing for incorporating new processes, patches and version upgrades

Oracle Application Technical Support

  • Bug fixes for existing custom programs Support for custom forms, reports, interfaces, customizations
  • Technical TAR resolution and management, including follow up with Oracle
  • Data extracts and batch programs
  • New custom development

Hosting

  • Team of expert DBAs and technical consultants 24 x 7 support
  • State-of-the-art data centre facility partners
  • High availability & Disaster Recovery
  • Support complete application environment
  • Plan and protect against disasters and loss of information

Archive & Purge

  • Segregate data for online, near line, offline access
  • Instantly accessible data
  • Product implementation approach
    • Implement archival solutions available in marke
    • Maintain and execute archive/purge strategy
  • Performance tuning relating to forms, reports and batch programs
  • Registering and maintenance of custom applications integrated with Oracle Applications
  • Testing services using industry-standard regression test tools such as Mercury WinRunner (regression testing), Quick Test Pro, and Load Runner (performance testing) Oracle Applications Technical Support

Oracle Database Maintenance

  • Upgrades and installation
  • Patch installations
  • Database refreshes
  • Installing new applications in production
  • Reorganization of tables, indexes and table spaces
  • Coalescing table spaces
  • Proactive database monitoring

Remote DBA

  • 24 x 7 remote DBA support
  • Single point of contact
  • Fixed price support with predefined SLAs
  • Complete spectrum of DBA services
    • Proactive Monitoring
    • Covers database, application servers, operating systems
    • Performance management
  • Work on schedule for maximum system availability
  • Free dot release upgrades

Application Development & Integration

  • Wide skill set
  • Oracle Forms, Report, database, C, C++, Java, 9iAS, 10g,11g
    • Expertise in BEA WebLogic, IBM WebSphere, TIBCO, webMethods
  • Dedicated offshore team
    • Access to SMEs for unique skills

Help Desk

  • Functional help desk
  • Technical help desk

User Training

  • Application usage training
  • New feature overview training
  • Configuration Training
  • Technical training

Performance Audit

  • Functional implementation audit
  • Technical performance audit
  • Roadmap to increase ERP utilization
  • Oracle Applications configuration audit

Case Studies